Refund Policy
Last updated: June 2026 • AION Analytics
AION subscriptions provide access to analytical model outputs. Because model access is delivered immediately upon provisioning and outputs are consumed over time, refunds are limited to specific circumstances caused by AION system failures.
Approved Refund Circumstances
- Duplicate billing — You were charged more than once for the same subscription period due to a payment processing error
- Failed provisioning caused by AION — You were charged but access was not provisioned due to an error on AION's systems
- Billing error — You were charged an amount different from what was displayed at checkout
- Service outage exceeding 24 consecutive hours caused by AION — The specific model you subscribed to was completely unavailable for more than 24 consecutive hours due to AION infrastructure failure, not external dependencies
Not Approved for Refund
- Change of mind — Deciding after purchase that you do not want the service
- Unused quota — Not using API calls or accessing reports during your subscription period
- Lack of technical knowledge — Inability to integrate the API or use the service as documented
- Failure to read documentation — Discovering that service behavior differs from assumed (but not documented) behavior
- Expectation mismatch — Model outputs do not match your expectations for what the model would do
- Trading losses — Losses incurred from any decision informed by AION outputs are not grounds for refund. AION outputs are analytical context, not trade instructions.
- Model disagreement — Disagreement with model methodology, probability estimates, or analytical framing
Service Credits
For situations that do not meet the refund criteria above but where a service disruption was caused by AION and caused genuine inconvenience, AION may offer service credits at its discretion. Service credits extend the active subscription period and are not redeemable for cash.
How to Request
To submit a refund request, email [email protected] with the subject line "Refund Request" and include:
- The email address associated with your AION account
- The model or subscription you are requesting a refund for
- The date of the charge in question
- A brief description of the reason (referencing the approved circumstances above)
Refund requests are reviewed within 5 business days. Approved refunds are processed via Razorpay to the original payment method.
Open-Source Packages
The AION Indian Market Calendar Python package is free and MIT-licensed. No purchase is required and no refunds apply.